Mission Statement

At Mid-America Insurance Brokerage, Inc. (MAB), our mission is to provide our clients a commitment to great service as well as great products. In an age where quality customer service is lacking in the many different areas of business, our desire is to bring that quality service found in years past, to all of our clients, now and in the future. We provide personalized service with available agents and contact sources. Our experienced, honest, and knowledgeable staff is always eager to assist.

You will find fast and accurate quotes. As independent agents, we are able to shop for comparative pricing. This allows us to locate the best rate and the best company tailored for our clients’ individual needs. As owners of this agency, we feel one of the best aspects of the insurance business is the fact that rates are set by the insurance carriers. As an agent, there is no up selling a certain price or negotiating one down. We work to find the best rate, and even more importantly, the best coverage and company to place your interest with. However, the fact that these rates are set allows us to sell the most important quality we can, our service.

Your insurance holdings are sometimes not given the thought they most certainly need, until the time comes when truly needed. We will be accessible to you. Your phone calls will be taken and messages returned promptly. We believe that our customers should always be treated in the same manner that we would want to be treated. We want to maintain a relationship with our clients. We strive to give you the absolute comfort you should desire and receive from your agent.

We welcome the opportunity to gain your trust and to earn your business. Our commitment is to our clients’ satisfaction and their insurance needs. Please feel free to contact us with any and all questions you may have. We look forward to hearing from you.

Our Core Values

• We believe that our customers should always be treated in the same manner that we would want to be treated.
• We honor the value of others’ time. Whether dealing with clients or coworkers, we know that others are bound by time commitments beyond our understanding.
• Use state-of-the-art technology to complement our customer service.  Not replace it.
• We communicate courteously and attentively at all times, avoiding jargon and calloused or robotic responses.
• Questions and requests are met with can-do thinking and earnest effort. We genuinely want to find ways to satisfy our client’s needs, and we explain what we can do before explaining what we can’t do.
• Ask questions and listen to our clients’ particular circumstances to fully understand their wants and needs.
• We will provide a team work environment that is focused on client service, collaborative, flexible, respectful, safe, friendly and fun
• Take full responsibility for our actions and be honest at all times..
• We are committed to an ongoing education program for our employees

We believe in having fun.

Company History

Mid-America Brokerage Services, Inc. (MABS) was founded as a corporation under the laws of the state of Illinois in 1989. Since 1993 political pressures have shown the obvious need to become a full service agency. The original focus of MABS was the Life and Health field. Starting in 2009 we began to target the Property & Casualty arena as well On September 20, 2010 Mid-America Brokerage Services, Inc. officially changed its name to Mid-America Insurance Brokerage, Inc. to better reflect to the public our focus market.